CLIENT SUPPORT
We're here.
What do you need?
Email support@jjboo.com and we’ll get back to you fast. For urgent issues, contact your JJ Boo client manager directly.
QUICK HELP
Common fixes, right here.
Automation not firing?
Check that the trigger app still has a valid connection in your settings. Most trigger failures are disconnected OAuth tokens — re-authorize the app and test again.
Voice agent not picking up?
Confirm your forwarding number is correctly pointed to the agent number we provided. Check for “Do Not Disturb” or call-screening settings on your end too.
Chatbot giving wrong answers?
The most common cause is outdated training data. Send us your updated FAQs or product info and we'll retrain the bot — usually same-day for existing clients.
Website looking broken?
Screenshot the issue and submit a ticket with your browser/device details. If the site is fully down, email us directly and we'll treat it as P1.
Need to update access or logins?
For security changes — new team members, removing access, changing passwords — submit a ticket with your account email and we'll handle it within 2 hours.
Want to add or change something?
Change requests and small additions are handled through the ticket system. Include as much detail as possible — what it should do and why — and we'll scope it for you.